Frequently Asked Question

1. Status Submitted, artinya E-Invoice berhasil di submit.

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   Status In Review, artinya E-Invoice yang berhasil di submit sedang di review / di verifikasi oleh tim AP (SLA terhitung maks. 5 hari kerja tim AP (Senin, Selasa dan Rabu) sejak tanggal submit)

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   Status Approved, artinya E-Invoice telah direview dan disetujui oleh tim AP.
   • E-mail notifikasi Approved akan di kirim dengan Subject: “Invoice No. 52000XXXXX has been Accepted”
   • Selanjutnya vendor dapat mengirimkan dokumen hardcopy ke Kantor Smartfren Bagian Account Payable (AP).
   • Alamat Kantor Smartfren (untuk pembayaran yang melalui Kantor Pusat) adalah Jl. H. Agus Salim No.45, RT.1/RW.1, Kb. Sirih, Kec. Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10340.
   • Penerimaan hardcopy Invoice setiap hari Rabu dan Kamis, dari jam 09:30 hingga jam 11:30.

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   Status Rejected, artinya E-Invoice telah direview oleh tim AP dan di reject.
   • E-mail notifikasi alasan reject akan di kirim dengan Subject: “Invoice No. 52000XXXXX has been rejected”, pengirim e-mail adalah alamat e-mail AP officer terkait.
   • Segera penuhi persyaratan yang diminta oleh AP officer, sesuai dengan alasan reject
   • Setelah memenuhi persyaratan yang diminta oleh AP officer, maka selanjutnya vendor dapat login ke e-supplier (SRM) untuk melakukan proses edit E-Invoice (bukan Create New Invoice), kemudian submit kembali E-Invoice nya (mengacu ke bagian D. How to edit/ revise E-Invoice di Tutorial E-Invoice).

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   Status Posted, artinya proses penagihan telah selesai.

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1. Submitted status, means E-Invoice has been successfully submitted.
   
2. In Review status, means E-Invoice that has been successfully submitted is being reviewed / verified by AP team (SLA count will be max. of 5 working days of AP team (Mon, Tue and Wed) from submission date)
3. Approved status, means E-Invoice has been reviewed and approved by AP team.
   
   • Approved e-mail notification will be sent with Subject: "Invoice No. 52000XXXXX has been Accepted“
     
   • Afterwards, vendor can send hardcopy documents to Smartfren Account Payable (AP) Office.
   • Smartfren Office Address (for payments via Head Office) is Jl. H. Agus Salim No.45, RT.1 / RW.1, Kb. Sirih, Kec. Menteng, Central Jakarta, DKI Jakarta 10340.
   • Receiving of hardcopy Invoice will be on Wednesday and Thursday, from 09:30 to 11:30 am.
     
4. Rejected status, means E-Invoice has been reviewed by AP team and rejected
   
   • E-mail notification regarding reason of rejection will be sent with Subject: "Invoice No. 52000XXXXX has been rejected ”, sender e-mail will be AP officer e-mail address.
   • Please immediately fulfill requirements requested by AP officer, according to reason of rejection.
   • After fulfilling requirements requested by AP officer, vendor can login to e-supplier (SRM) to edit E-Invoice (please do not Create New Invoice), and then resubmit E-Invoice. (Please refer to section D. How to edit/ revise E-Invoice in E-Invoice Tutorial).
     
5. Posted status, means billing process has been completed.