Partner Service Desk

Click on the category to browse FAQs.

A. FAQ & Tutorial e-supplier Portal (SRM) (1)

Panduan Reset Password E-Supplier Portal / Guide To Reset E-Supplier Portal Password (bilingual)
B. FAQ & Tutorial Supplier Self Service E-INVOICE Di e-supplier / FAQ & Tutorial Supplier Self Service E-INVOICE In e-supplie (13)

01. Apakah E-Invoice? / What Is E-Invoice?

02. Flow Proses E-Invoice Partner / Partner E-Invoice Process Flow

03. Panduan E-Invoice / Guide To Submit E-Invoice (Bilingual)

04. Panduan E-Invoice Untuk Tower Provider / E-Invoice Guideline For Tower Provider (TP)

05. Berapa Lama Proses E-Invoice ? / How Long Will E-Invoice Process Be?
B. FAQ & Tutorial Supplier Self Service PO Di e-supplier / FAQ & Tutorial Supplier Self Service PO In e-supplier (2)

01. Panduan Untuk Konfirmasi & Download PO / Guide To Confirm & Download PO (Bilingual)

02. Apakah Semua PO Harus Di Konfirmasi? / Do All PO Have To Be Confirmed?
C. Solusi Masalah e-supplier / Troubleshoot e-supplier Problems (7)

01. Bagaimana menyelesaikan error PO has no item to be invoiced / How To Troubleshoot PO has no item to be invoiced

02. Bagaimana menyelesaikan error Please include at least 1 line to save this invoice / How To Troubleshoot Please include at least 1 line to save this invoice

03. Bagaimana menyelesaikan error Wrong Purchase Order / How To Troubleshoot Wrong Purchase Order

04. Bagaimana menyelesaikan error Reg. Tax Number Can Not Double... / How To Troubleshoot Reg. Tax Number Can Not Double...

05. Bagaimana menyelesaikan error PO is still being processed / How To Troubleshoot PO is still being processed
D. FAQ & Tutorial Partner Service Desk (5)

01. Apakah Partner Service Desk? / What Is Partner Service Desk?

02. Bagaimana Membuat Permintaan Bantuan Atau Komplain? / How To Request Help Or Complaint?

03. Menambahkan Gambar / Attachment Di Ticket

04. Bagaimana Melihat Status Penanganan Ticket Yang Telah Dibuat? / How to check Ticket Status?

05. Memahami Status Ticket / Ticket Status
E. FAQ & Tutorial E-BIDDING (1)

Panduan Penawaran Harga / Guide To Submit Quotation (E-Bidding)
F. Vendor Induction (2)

Bahan Vendor Induction (Indonesia)

Vendor Induction Material (English)
G. Vendor Registration (3)

How To Register as Smartfren vendor, consist of :

1. How to Submit Vendor Registration in SRM

2. How to Register VPN Block Armour

3. How to Submit E-COI in SCM Portal.

1. How to Submit Vendor Registration in SRM

2. How to Register VPN Block Armour

3. How to Submit E-COI in SCM Portal.
H. Tutorial E-BAST Vendor (1)

Tutorial Penggunaan Modul E-BAST via BPM, mulai dari Create, Revisi & Submit E-BAST

Tutorial E-BAST

Please Wait!