Frequently Asked Question

Untuk memperjelas keterangan, kadang diperlukan gambar atau attachment untuk memudahkan support team dalam memahami permasalahan yang dihadapi atau ketika support team memberikan respons terhadap tiket.

Untuk melakukan itu, jika kita akan menambahkan gambar atau attachment maka cukup dengan memilih file yang ada di local computer kita dengan mengklik choose them.

Atau jika gambar sudah ada di clipboard (sudah ada proses copy sebelumnya); maka cukup di paste saja di kolom komentar yang sedang di edit.

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In order to explain the problem elaborately, sometimes pictures or attachments are needed for support team to understand the problem or when support team giving response to the ticket.

We can add pictures or attachments that is in our local file by clicking choose them.

Or if the picture is already in the clipboard (there was copying process beforehand), then just paste the picture in the ticket (detailed information section) that is being edited.