Frequently Asked Question

Saat ticket pertama kali dibuat oleh user maka status ticket adalah open, dan otomatis akan di assign ke tim SCM Digitization & Vendor Management. Setelah tim SCM Digitization & Vendor Management memberikan jawaban maka status tiket manjadi resolve jika kendala yg dihadapi sudah selesai.

Status ticket resolve bisa dibuat open kembali jika kendala masih ada.

Jika kendala benar-benar dapat diselesaikan dan tidak muncul kendala yg lain, maka tim

SCM Digitization & Vendor Management akan mejadikan status tiket menjadi close.

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When ticket is created, ticket status is open, and will be automatically assigned to SCM Digitization & Vendor Management team. After SCM Digitization & Vendor Management give response, ticket status will become resolve if the problem has been solved.

Resolved ticket can be re-opened if problem still occur.

If the problem is solved and no other problem occur, SCM Digitization & Vendor Management team will change ticket status into close.